Your appointment is reserved specifically for you, and we value that time. We understand that schedule changes happen, so we kindly ask for at least 24 hours’ notice for any cancellations or adjustments.

When appointments are missed or changed without enough notice, it impacts both our team and other guests who may be waiting for availability. To help with this, appointments are confirmed 48 hours in advance, and a credit card is required to securely hold your reservation.

Cancellation Policy

• Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service total.
• No-shows will be charged 100% of the reserved service total.
• Appointments booked within 24 hours must be canceled at least 4 hours prior to avoid a 50% charge.
• Multiple services not canceled within 24 hours will be charged 100% of the reserved service total.
• For select appointments, a deposit of up to 50% may be required to reserve your time.

This policy allows us to offer availability to guests on our waitlist and ensures we can best serve both our guests and our team.

Thank you for respecting our time and supporting our salon.

As a courtesy, we will email you to confirm your service appointments 1 week and 48 hours prior to your appointment date. We also may send a reminder text message 24 hours prior to your appointment time.

Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

If you’re not satisfied with your service, we’re happy to welcome you back so we can make it right. Service adjustments are scheduled just like regular appointments.

To qualify for a service correction, please contact us within 7 days of your original service and schedule with the same stylist. If your original stylist is unavailable, or you prefer to see someone else, we’re happy to make accommodations when possible.

If a different look or service is requested than what was originally discussed, an additional charge may apply.

We stand behind the quality of the products we carry. If you’re not satisfied with a purchase, we’re happy to offer an exchange or refund within 30 days for hair care and FarmHouse Fresh skincare.

Please note that all Glo Skin Beauty makeup purchases are non-refundable.

A major credit card is required to hold your reservation and is stored securely in our system. You will only be charged in accordance with our cancellation and no-show policy.

We recommend reserving your next visit before you leave or booking in advance to secure your preferred date and time. Please arrive 5–10 minutes prior to your appointment so we can begin your service on time.

We understand that you may want to see a different service provider for a variety of reasons—schedule, pricing, or simply a new perspective. We’re always happy to recommend another member of our team.

All of our service providers are highly trained and supportive of one another. We maintain detailed records of your service history, including color formulas, so any team member can provide a consistent experience.

Our wedding services are coordinated by Lori, who will guide you through every detail to help make your day seamless and memorable. We recommend scheduling a consultation to discuss your vision and ensure everything is thoughtfully planned.

A major credit card and deposit are required to secure your reservations. For parties of one or more, we require at least 48 hours’ notice for cancellations. Cancellations made within 48 hours will incur a 50% charge per reservation. Cancellations within 24 hours or no-shows will be charged 100% of all reserved services.

Please refer to your wedding contract for additional details.

We accept all major credit cards, including MasterCard, Visa, Discover, and American Express, as well as Apple Pay, Google Pay, and Samsung Pay. Cash and checks are also accepted.

A credit card is required to hold your reservation but will only be charged in accordance with our cancellation policy. A deposit may be required for select services or reservations over $200.

Cash gratuities are appreciated but not required. Gratuities left on a credit or debit card will incur a small convenience fee on the gratuity amount only.

Gift cards may be purchased at our front desk or online through our website, with options to print for a variety of occasions. They are available in any dollar amount and can be used toward services, packages, or products.

• Gift cards expire 5 years from the date of purchase and are non-refundable.
• Promotional gift certificates expire on the date listed.
• Spa package pricing is valid for one year from the date of purchase. After one year, the certificate may be applied toward the original purchase value.

Mane Attraction is not responsible for lost or stolen cards or printed certificates. Gift cards must be presented at the time of service.

Children are always welcome to receive salon services. For the safety of all guests and the relaxing nature of our environment, we kindly ask that children only be brought into the salon when they have a scheduled service.

To maintain a calm and relaxing environment, we ask that all devices remain on silent and audio is kept off. If you’re listening to anything, please use earbuds.

For your convenience, Mane Attraction offers complimentary WiFi during your visit.

We all love our furry friends, but please leave your pets at home. It is against Wisconsin DSPS regulations for animals to be inside a salon unless it is a service animal.

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers.

Text Marketing and Notifications

By subscribing to Mane Attraction Salon & Day Spa text notifications, you consent to receive recurring automated marketing messages and appointment reminder messages at the phone number provided. The frequency of messages varies. Consent is not a condition of purchase. Standard message and data rates may apply. You can unsubscribe from receiving text messages at any time by replying STOP to our messages, or by following the instructions provided in the message. For more information on our messaging terms and conditions, text “HELP” to the number you received messages from, or contact customer support at PHONE NUMBER GOES HERE.

Personal Information Used for Text Marketing

To deliver text messages, we collect:

• Your Phone Number: So we can send text message notifications regarding your interest in our products and services.
• Appointment Information: To send reminders about hair maintenance or promotional offers.

We respect your privacy and are committed to protecting personal information.

Third-Party Service Providers

We may share your phone number and other relevant information with third-party text messaging platforms that facilitate the delivery and management of our text marketing campaign. These service providers are prohibited from using your personal information for any purposes other than enabling Mane Attraction Salon & Day Spa text messaging service.